For urgent calls after hours, weekends and holidays, please call the office at (413) 733-0010 to contact the answering service who will then page the on-call physician.
Prescription refill turnaround time is generally 1 - 2 business days. If your insurance company requires an authorization the turnaround time could be longer. For refill requests please call our office at (413) 733-0010. You can also request prescription refills though our patient portal.
To request a copy of your medical records, please fill out a medical release form and mail or fax to our office at:
Kidney Care and Transplant Services of New England, PC
Attention: Medical Records
P.O. Box 366
Ludlow, MA 01056
Fax: (413) 732-0716